Managing Conflict at Work
Refreshed August 2024 | CPD time: 45 Minutes
This module explains the strategic, human and operational factors that can create conflict in a financial services business, and outlines approaches to resolve them. It shows how building a supportive, diverse and inclusive culture can turn conflict into creativity and drive superior results.
1. Introduction
2. Operational Conflict and Human Factors
3. Approaches to Resolving Conflict
4. Building a Diverse and Inclusive Culture
5. Conclusion – Turning Conflict into Creativity
Module Test